Wednesday, November 26th, 2014

Help Desk

For most small businesses, establishing and maintaining an in-house Help Desk is an expensive and risky undertaking. Even within large enterprises, internal Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction with IT staff, and reduced end-user productivity. CSI’s Help Desk Support Services offer an affordable and effective Help Desk solution that can significantly improve IT service levels and enhance the value of your information network.

CSI’s Help Desk Support Services are designed specifically for small businesses that require immediate access to a Help Desk Call Center with expert phone support and full escalation capability, but need to work within a limited IT budget. Key features include:

Professional Phone Support for desktop help and network troubleshooting. This service is provided by CSI’s staff of Microsoft-certified specialists. The experience of CSI’s support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer productivity.

Quick Turnaround Time on all helpdesk calls keeps your business up and running quickly and efficiently.

Optional Secure Remote Access allows CSI’s support experts to see exactly what you see on your screen. This allows us to provide quick solutions to problems that might otherwise require an expensive onsite visit.

Expert Prioritization and Escalation, based on CSI’s extensive experience providing phone support, makes it possible to determine which problems require immediate remediation and those that are appropriate for scheduled resolution. Because CSI has extensive networking and applications capabilities, we can respond quickly to escalation points with field-level experts certified by Microsoft and Cisco. CSI offers onsite service anywhere in the Siouxland area, Omaha, and Sioux Falls.

Initial System Assessment gives CSI the opportunity to evaluate and record desktop configurations, network architecture and security, and critical applications. This speeds up problem resolution by providing CSI’s support experts with a comprehensive technical context from which to analyze Help Desk incidents.

Application Expertise is available from CSI’s Experts Team, a group of specialists with in-depth knowledge and long-working experience in key technologies. Application support offered by the Experts

Team includes:

  • Microsoft Server/ Small Business Server – 2000, 2003, 2008
  • Microsoft SQL Server 2000 / 2005  
  • Microsoft Exchange Server 2000 / 2003
  • Microsoft CRM Help and Training
  • Microsoft Project Support and Training
  • Microsoft Excel Consulting and Training
  • Microsoft Word Consulting and Training
  • Crystal Reports, Access, and FRx Consulting
  • UNIX, Linux and Solaris Integration Help
  • Macintosh Help and Network Support

Flexible Payment Options, so that you pay only for the support services that you receive. There are no retainer or subscriber fees, and no special startup or termination charges. Optional services such as system assessment and secure remote access are also billed by the hour.

Why Choose CSI?

CSI’s Help Desk staff, of Microsoft Certified experts, gives your customers easy access to a technical resource with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft platforms. CSI’s focus is on giving the Help Desk a positive image as a solid contributor to company performance. CSI’s goal is to resolve rather than merely report problems. CSI’s goal for long-term clients is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of help desk calls, improving the image of IT in general. This improves user productivity and satisfaction.